Privacy Policy
Alana Mulhall Naturopath
The following document sets forth the Privacy Policy for Alana Mulhall Naturopath (ABN 46 290 015 277) which explains how we protect, handle, store and disclose your personal information. Alana Mulhall Naturopath (ABN 46 290 015 277) (we, us, our) is bound by the Privacy Act 1988 (Crh), (Privacy Act) and Australian Privacy Principles (APPs). These policies and principles set forth standards for how Alana Mulhall Naturopath collects, stores, holds and discloses your personal information.
What is personal information?
“Personal information” is defined as the information about an individual which is identifiable or reasonably identifiable. This information includes your full name, date of birth, contact details, payment details and medical history. Personal information is collected on pre screening form in writing or online and within a consultation.
Collection of your personal information:
As Alana Mulhall Naturopath provides services and treatments aimed at supporting optimal health sensitive information is collected to obtain a holistic understanding. This sensitive information will include person details like name, date of birth, email address, home address, phone numbers, emergency contact information, medical history and information, allergies, intolerances, adverse events, immunisation history, family medical history, previous healthcare providers, current health care providers, current medications, supplements, dietary regime.
In addition to this information any other personal information that is necessary to collect for the purpose of treatment or the running of business may also be collected.
Website, Social Media
In addition to collection of personal information which you provide Alana Mulhall Naturopath website utilises website analytics including google analytics to identify website traffic and web page usage. We recommend reading Google’s Privacy Policy provided by Google regarding google analytics. Alana Mulhall Naturopath website may also contain links to other websites in which we are not responsible for privacy practices of.
Alana Mulhall Naturopath utilises Facebook, Instagram and other social media platforms which interface with Alana Mulhall Naturopath website. If you choose to share, like or comment on these platforms you must review the Privacy policy of that service. Alana Mulhall Naturopath may share, like or comment on your posts, comments and message you on these platforms. If you do not agree with likes, comments, shares, analytics or the above mentioned under this section of the policy you should not visit our website or any other social media platform we utilise.
Disclosing personal information:
All personal information which is collected involving your healthcare may be disclosed to other health care providers such as doctors, specalistics, beauty therapists, massage therapists, pathology services. The disclosure of this information may be for referral, reports and results. Your consent will always be requested prior to disclosing your information.
Security and storage of personal information:
Your personal information is treated as confidential and will be kept electronically and in paper-based files and stored securely. We endeavour to keep your personal information protected from unauthorized access, misuse or loss.
Access to your personal information:
You may request access to your personal information at anytime, subject to exceptions allowed by law. To access your personal information email alana@alanamulhallnaturopath.com.au. Reasonable costs may occur if they are required to access your personal information.
Marketing:
Your personal information which you have provided may be used from time to time to contact you via email, phone or mail to inform you of information relating to the business of Alana Mulhall Naturopath or businesses in collaboration with Alana Mulhall Naturopath. You can opt out of this by contacting us at alana@alanamulhallnaturopath.com.au and requesting that no marketing communications are sent to you.
Questions or Complaints:
If you have questions regarding this privacy policy or a complaint you can contact us at alana@alanamulhallnaturopath.com.au if you are not satisfied with the response you may send your complaint to the Office of the Australian Information Commissioner by phone 1300 363 992 or by visiting their website https://www.oaic.gov.au/
Changes to the Privacy Policy:
Changes may be made to this Privacy Policy without notifying you of changes prior to or after changes are made. The current and most up to date version of this Privacy Policy is available on Alana Mulhall Naturopath website and can be requested via email. From time to time we may use customer and website visitor information for new and unanticipated purposes not outlined in this privacy policy.